Refund Policy

Overview

We want you to be satisfied with MinimaxAI.video. If you are not happy with your purchase, you may request a refund under the conditions described below. This Refund Policy is part of our Terms of Service and applies to both monthly plans and one-time credit packs.

Eligibility for a Refund

To qualify for a refund, your request must meet all of the following conditions:

1. Time Limit: The request is submitted within 3 days of the original purchase or renewal date.
2. Usage Limit: No more than 20 credits from that purchase have been used at the time of the request.

If both conditions are met, you are eligible for a refund of that purchase. Approved refunds are issued for the full purchase amount, and the credits granted by that purchase are removed from your account.

Payments are processed by third-party platforms such as Stripe, which may charge non-refundable transaction fees. As a result, the refunded amount may be slightly less than the amount you originally paid.

Failed Generations

If a generation fails on our side, paid users get those credits back automatically. Free signup credits are not returned. You do not need to request a refund for failed generations, and those credits do not count toward the usage limit above.

Non-Refundable Situations

Refunds will not be granted in the following cases:

• The request is made more than 3 days after the purchase or renewal date
• More than 20 credits from the purchase have been used
• Partially used billing periods, mid-cycle cancellations, or downgrades
• Unused or expired credits outside the eligibility window
• Dissatisfaction with the creative quality of outputs that were generated successfully
• Promotional, discounted, or free credits, unless otherwise stated
• Accounts suspended or terminated for violating our Terms of Service
• Abuse of this policy, such as repeated refund requests or using multiple accounts

Subscription Cancellation

You can cancel your subscription at any time in your account settings. Canceling stops future renewals, and your plan stays active until the end of the current billing period. Canceling does not by itself trigger a refund. If your latest renewal meets the eligibility conditions above, you can request a refund for it separately.

How to Request a Refund

To request a refund, email our support team at support@minimaxai.video with the following information:

• The email address of your MinimaxAI.video account
• Your order ID or payment receipt
• The reason for your refund request

We will review your request and reply within 3–5 business days. If approved, the refund is sent to your original payment method. Depending on your bank or card issuer, it usually appears within 5–10 business days.

Chargebacks

Please contact us before filing a dispute with your bank or card issuer. Most issues can be resolved faster through our support team. If a chargeback is filed without contacting us first, we may suspend your account while the dispute is reviewed.

Changes to This Policy

We may update this Refund Policy from time to time. Changes are effective once posted on this page, and the "Last updated" date above will reflect the latest revision. Purchases made before a change are handled under the policy in effect at the time of purchase.

Contact Us

If you have any questions about this Refund Policy, please contact us:

Email: support@minimaxai.video