Contact Us
Get in touch with the MinimaxAI.video team for support, billing, refunds, or partnership questions.
Last updated: 2026-10-08
The best way to reach us is by email:
Email: support@minimaxai.video
We read every message and reply as soon as we can.
What to Include
To help us resolve your request quickly, please include:
- The email address of your MinimaxAI.video account
- A short description of the issue or question
- For billing or refund requests, your order ID or payment receipt
- For generation issues, the task ID, the model you used, and a screenshot if possible
Common Topics
- Refunds: See our Refund Policy for eligibility and how to request one.
- Billing and subscriptions: You can view orders and cancel your plan anytime in your account settings.
- Privacy and data requests: See our Privacy Policy for how we handle your data.
- Terms of use: See our Terms of Service.
Disclaimer
MinimaxAI.video is an independent service and is not owned or operated by MiniMax.